Previous incidents

WHEN
Thursday, June 22, 2023 10pm-11pm Central (03:00-04:00 UTC)

DURATION
Service disruption is expected to be less than 5 minutes in length.

WHAT
BLINK is performing a platform update to our edge services to address both standard operating system and infrastructure updates. These updates are critical to the security and safety of our systems to ensure maximum performance. If there are any questions or concerns regarding this update, the timing, or the impact, please re...

Root Cause Analysis of outage on June 13, 2023

BLINK experienced an outage on June 13th from approximately 1:52PM to 2:20PM Central time.

Impact Assessment:
The functions impacted were primary redirect services, multiple API endpoints, and web console functions. This outage impacted both self-service and enterprise customers.

Timeline:
(All times central. GMT -5)
1:52pm - initial alerts notified of 502 Bad Gateway response
2:08pm - AWS confirmed issues identified in the US-East...

WHEN:
Tuesday, May 16, 2023 from 12:00PM EDT to 4:00AM - May 16, 2023 EDT (04:00 - 08:00 UTC)

WHAT:
Routine maintenance and proactive patching for our primary production services across the entire BLINK platform.

IMPACT:
No downtime for production services is anticipated. This update will occur for both Enterprise and Self-Service customers. For questions regarding this update, please contact us at help@bl.ink.

WHEN:
Saturday, May 13th, 2023 from 7:30PM to 11:30PM - May 13th, 2023 EDT (11:30PM – May 14th 03:30 UTC)

WHAT:
Routine maintenance and proactive patching for our primary production services across the entire BLINK platform.

IMPACT:
No downtime for production services is anticipated. This update will occur for both Enterprise and Self-Service customers. For questions regarding this update, please contact us at help@bl.ink.

Some BL.INK customers experienced a temporary interruption of service in the Amazon East Region. Our DevOps team initiated optimization routines that caused high CPU utilization in one of our databases. This issue caused reduced performance of our administration interface and our APIs for a subset of customers. The issue was resolved quickly by terminating the problematic maintenance queries. No data was lost and all services have been restored to their full capacity. Future maintenance will ...