Root Cause Analysis of outage on June 13, 2023
BLINK experienced an outage on June 13th from approximately 1:52PM to 2:20PM Central time.
Impact Assessment:
The functions impacted were primary redirect services, multiple API endpoints, and web console functions. This outage impacted both self-service and enterprise customers.
Timeline:
(All times central. GMT -5)
1:52pm - initial alerts notified of 502 Bad Gateway response
2:08pm - AWS confirmed issues identified in the US-East...