Previous incidents
Service Disruption
Resolved Dec 22 at 06:57am CST
An AWS outage is currently impacting our primary edge endpoint and due to the nature of the outage, failover protocols were unresponsive. Our team has manually failed services to our secondary cluster and services are now restored. We will continue to monitor the situation at AWS and report here with any additional updates.
1 previous update
Authentication Services Issues
Resolved Dec 15 at 10:01am CST
Authentication services are now operating again. Your experience may be a bit slower than normal, but we are no longer experiencing any errors and seeing steady improvement across all authentication sessions. We will continue to monitor the situation at Auth0. If you are experiencing any ongoing issues, please contact us.
1 previous update
Planned Maintenance
Resolved Dec 14 at 03:08pm CST
The maintenance has been completed successfully and all service are operating normally. Thank you for your continued support and partnership.
1 previous update
Redirection Errors
Resolved Dec 10 at 11:30am CST
We have reverted the incorrect configuration and all services are operating again. We will be reviewing our runbooks to ensure we avoid these situations moving forward. Our apologies for the disruption and appreciation for your understanding.
1 previous update
Intermittent Errors
Resolved Dec 09 at 11:18am CST
Services are fully online again without issue. We will continue to monitor all services to ensure everything is operating as expected and will begin our root cause analysis of the issue.
1 previous update
Services Offline
Resolved Dec 07 at 06:13pm CST
Services have been fully restored and all systems should be operating normally. We will continue to monitor to ensure everything is working as expected. Should you have any ongoing issues, please reach out to us. Thank you for your patience and support during the outage. We are grateful for your partnership.
5 previous updates
SSO & Authentication Services Issues
Resolved Nov 22 at 11:40am CST
The BLINK authentication issues have been resolved and access should be restored without issue. The root cause was a deployment update that was released ahead of schedule. As soon as it was identified, the code was reverted and the issue was resolved. No impact beyond authentication services were caused and platform operations and redirects were not impacted.
1 previous update
Database Maintenance - Planned Outage
Resolved Nov 13 at 12:13pm CST
The maintenance event was successful and downtime was less than a minute. Service is fully restored and everything is operating normally. Thank you!
2 previous updates